AI Agents & Chatbots
Arabic-first assistants that take real actions across WhatsApp, web and internal tools.
- Conversational & voice agents
- Human approval workflows
- Document search (RAG)
- Safety testing & evaluation
AI · Integration · Compliance
Enterprise AI that connects to SAP
MedadSoft connects AI agents to your SAP, document and banking systems — so automation runs on trusted data, with the controls your auditors expect.
Arabic-first AI
On-prem or hybrid
Audit-ready
Trusted by enterprise teams · Experienced across
GASCOSAP S/4HANAIBM FileNetOracleOutSystems
Our services
Everything it takes to put AI into real operations
Three practices, one accountable delivery team.
Enterprise Integration
SAP, document management and business systems connected into reliable, traceable flows.
- SAP S/4HANA integration over OData
- SAP finance services (FI/CO, treasury, AR/AP)
- FileNet ↔ SAP reconciliation
- IBM FileNet & Content Collector
Fintech & Compliance
Banking integrations and regulatory workflows designed for audit and uptime.
- AML & sanctions screening
- Core banking integration
- Regulatory workflows
- AI-assisted risk review
Standalone service
SAP integration, done properly
Available on its own, with or without our dashboards. Proven on live systems.
Live S/4HANA over OData
Projects, finance and revenue data, synced on schedule with field-level rules.
Finance services inventory
A mapped catalogue of SAP finance services: FI/CO, treasury, receivables and payables.
FileNet ↔ SAP reconciliation
Flags SAP financial documents not yet archived in FileNet: a compliance need for many organizations.
Solutions in action
See what we build
A closer look at three of our solutions.
Healthcare · AI agent
An Arabic-first pharmacist assistant on WhatsApp
Customers message the pharmacy as they normally would. The agent checks stock, answers in Egyptian Arabic and prepares orders — while prescription rules are enforced in code, not left to the model.
Natural Arabic conversation
Text, voice notes and photos of prescriptions.
Prescription guardrails
A deterministic policy engine blocks Rx-only items without a prescription.
Multi-tenant platform
Each pharmacy's data isolated with row-level security.
ص
صيدلية النورPharmacy assistant · online
Message
Oil & Gas · Integration
SAP ↔ FileNet document reconciliation
Finance and audit teams run an on-demand check that compares documents posted in SAP with what has actually been archived in IBM FileNet — and get a clear list of what's missing.
Reads SAP directly
Financial documents fetched through OData and RFC services.
Checks the archive
Cross-references FileNet document classes and ingestion status.
Audit-ready report
Missing-documents report by type, period and company code.
ReconcileOverviewDocumentsMissingReportsSettings
Archive completeness · Q3 Run check
SAP documents0
Archived0
Missing0
| Doc type | SAP doc no. | Period | FileNet |
|---|---|---|---|
| Vendor invoice | 5100004812 | 09/2026 | Archived |
| Payment voucher | 1500021977 | 09/2026 | Missing |
| Journal entry | 1000078341 | 08/2026 | Archived |
| Credit memo | 5100004907 | 08/2026 | Ingesting |
| Vendor invoice | 5100004933 | 08/2026 | Missing |
Banking · Compliance
A sanctions & AML screening workbench
Analysts review potential matches with the evidence side by side, AI-assisted summaries and one-click decisions — every action recorded for the regulator.
Fuzzy name matching
Arabic and Latin transliterations scored against watchlists.
AI-assisted review
Summaries of why a match fired; the analyst makes the call.
Complete audit trail
Every view, decision and escalation is timestamped.
ScreeningQueueCase reviewWatchlistsReportsAudit log
Case SC-20931 · Outgoing transfer Pending review
82% match
Name similarity · list: consolidated sanctions
CustomerMohamed A. Hassan
محمد عبدالله حسن
Watchlist entryMohammed Abdallah Hasan
DOB differs · nationality differs
AI summary: Strong name similarity but date of birth and nationality do not match. Likely false positive.
ClearEscalateRequest info
10:42 Case opened by screening engine
10:43 AI summary generated
10:47 Viewed by analyst
Illustrative mockups. Names and figures are sample data.
PRODUCTSThe True product line
From the boardroom to the control room
Two bilingual Arabic/English platforms that turn the data you already have into decisions: executive insight and real-time operational monitoring.
TV
TrueView
Executive performance intelligence: project delivery, revenue and financials from SAP and Excel.
Explore TrueView ↓TM
TrueMonitor
Real-time operations monitoring: live dashboards, alarms, sites and a wall-display mode for control rooms.
Explore TrueMonitor ↓TV
TrueView
One trusted view of your whole portfolio
TVTrueView
PortfolioRevenueFinancialsReports
Active projects18412 departments
Overall progress67%−3% vs plan
Revenue vs plan96%+8% YoY
Delayed projects215 critical
Planned vs actual (S-curve)PlannedActual
Progress by department
Pipelines78%
Plants64%
Utilities71%
IT & OT52%
Project register
| Project | Discipline | Progress | Status |
|---|---|---|---|
| Compressor station upgrade | Mechanical | 82% | On track |
| Metering network expansion | Electrical | 46% | Delayed |
| SCADA modernization | Instrumentation | 59% | At risk |
Illustrative mockup with sample data. Switch the language to see the Arabic interface.
What TrueView does
Portfolio monitoring
Progress gauges, planned-vs-actual S-curves and delay analysis by department and discipline, with a searchable project register.
Revenue analytics
Multi-year revenue from SAP journal data, with year-over-year comparisons and managed data batches.
Financial overview
Plan-versus-actual spending for the current year and across the full project life.
Live SAP S/4HANA integration
OData connection, scheduled sync, per-field rules and SAP-vs-Excel conflict detection with a configurable source of truth.
One-click executive reports
PDF reports with embedded charts and full Arabic text support.
Governed administration
Secure console for uploads, sync scheduling, dry runs and audit logging.
In production
First built for GASCO, where it tracks a portfolio of more than 180 capital projects alongside company-wide revenue and financials. Deployed on-premises inside the client's own infrastructure.
.NET 8SQL ServerReactSAP S/4HANA · ODataArabic / EnglishOn-premises
Roadmap Coming next
TrueView is growing into a configurable dashboard framework with reusable widgets and plug-in data connectors, for oil & gas, utilities, power and water operators.
SAPExcelSQL / RESTHistoriansOPC UA
180+capital projects tracked for a national gas operator
Multi-billionannual revenue analysed from SAP journal data
AR / ENfull right-to-left Arabic across screens, charts and reports
On-premdeployed inside the client's own network
TM
TrueMonitor
Real-time operations monitoring for sites, assets and control rooms
TMTrueMonitor · Wall displayLIVE--:--:--
Network gas flow— MMSCFD
Sites6 monitored
Site ACompressor · normal
Site BMetering · normal
Site CPressure · warning
Site DTerminal · normal
Site EValve · critical
Site FWeather · normal
Active alarms3
Site E · valve position mismatch14:02
Site C · outlet pressure high13:57
Site A · flow restored13:41
Schedule
Maintenance window · Site BTonight 22:00
Emergency drill · Site DThu 09:30
Illustrative mockup. A working demo runs on real public gas-flow and weather data.
What TrueMonitor does
Live dashboards
Real-time readings and trends for every site and asset.
Alarms & thresholds
Limits per site and signal, with severities and acknowledgement.
Sites & assets
Organize monitoring by site, asset and signal.
Maintenance windows & drills
Plan work and exercises so expected alarms don't flood operators.
Kiosk & wall-display mode
Full-screen views built for control rooms and operations centers.
Case studies
Real problems, engineered solutions
How we've helped teams in oil & gas, healthcare and distribution.
Oil & Gas
Finance archive completeness for SAP and FileNet
Client: GASCO
SAP OData / RFCIBM FileNetContent Collector.NET
1Challenge
Financial documents posted in SAP had to be archived in IBM FileNet, but there was no simple way to confirm which ones actually made it. Gaps were found late and manually.
2Solution
- Content Collector mapping between SAP and FileNet properties
- On-demand .NET application reading SAP via OData / RFC
- Cross-check against FileNet document classes and ingestion status
3Outcome
- Finance and audit get a missing-documents report on demand
- Reconciliation runs on the client's own infrastructure
- TrueView executive dashboard deployed on-premises
Healthcare
Arabic-first AI pharmacist assistant
Market: Egypt
WhatsAppLangGraphFastAPIPostgreSQL + RLSQdrant
1Challenge
Pharmacies receive a flood of WhatsApp messages. An assistant could help — but it must never hand out prescription-only medicine, and every pharmacy's data must stay separate.
2Solution
- Agentic conversation core with bounded loops
- Deterministic action policy engine with autonomy tiers
- Hybrid cloud / local language models
- Multi-tenant data with row-level security
3Outcome
- Prescription rules enforced in code, not prompts
- Adversarial safety test suite runs before every release
- One platform serves many pharmacies securely
Distribution
Conversational B2B ordering connected to ERP
Market: Egypt
WhatsAppTelegramOdoo ERPVoice & image
1Challenge
Retailers reorder from distributors by phone and chat. Sales reps retype orders by hand, and prices or stock quoted in chat can drift from the ERP.
2Solution
- Agent understands text, product photos and voice notes
- Prices and stock always read from the ERP
- Native mode for distributors without an ERP
3Outcome
- Orders arrive drafted and structured
- A sales rep approves every order before release
- The ERP stays the single commercial truth
Why MedadSoft
Why organizations choose MedadSoft
Enterprise discipline, regional fluency and software that runs on your real data.
01
Built for the Gulf
Arabic-first and right-to-left from day one, not translated as an afterthought.
02
On-premises when you need it
Your data never leaves your network, which matters to government and energy clients.
03
Works with the data you already have
SAP plus the Excel workbooks your teams actually use, with conflicts detected, not hidden.
04
Real results, fast
Working dashboards on your real data, not slide-ware.
05
Humans approve what matters
AI agents act within rules; orders, payments and regulated actions need a person's approval.
How we engage
1
Discovery
Map your workflow, systems and data sources, and agree success criteria.
2
Pilot on your data
A working solution on your real SAP and Excel data, in weeks.
3
Production rollout
Hardening, security review and deployment in your environment.
4
Support & new modules
Ongoing support, monitoring and new modules as your needs grow.
Technology
The platforms we work with
Proven enterprise platforms plus a modern AI stack — chosen for each project, not forced on it.
AI & Agents
Agent orchestration, retrieval and model serving.
LGLangGraph
FAFastAPI
QDQdrant
LLLocal LLMs
WAWhatsApp API
TGTelegram
Enterprise
ERP, content management and application platforms.
SAPSAP
IBMFileNet
ICCContent Collector
ODOdoo
OSOutSystems
.N.NET
Data & Platform
Databases, caching and languages we build on.
PGPostgreSQL
OROracle
RDRedis
PYPython
RLSRow-level security
APIREST / OData
Industries
Where we deliver
Oil & Gas
SAP integration, document management and finance reconciliation.
Banking & Fintech
Compliance, screening and regulator integrations.
Healthcare
Arabic-first assistants for pharmacies and patients.
Distribution
Conversational ordering connected to ERP.
Next: extending our products to utilities, power and water operators.
About MedadSoft
Enterprise engineering, with AI built in
MedadSoft is a software company working across Egypt and Saudi Arabia. We started in enterprise integration — SAP, IBM FileNet and banking systems — and bring that discipline to AI.
That background shapes how we build agents: connected to the systems of record, governed by clear rules, and designed to pass security and audit reviews.
مِداد
Medad is Arabic for ink — the material every record is written with. Our logo is a pen nib for the same reason: we build the software that keeps your records right.
Engineering first
Specs, tests and reviews before anything reaches production.
Arabic-first
Built for how people in the region actually write and speak.
Accountable
One team owns delivery from discovery to support.
Pragmatic
AI where it helps; proven rules where it matters.
Solution architects
Design end-to-end architectures across ERP, content and AI platforms.
AI engineers
Build agents, retrieval pipelines, guardrails and evaluation suites.
Integration specialists
SAP, IBM FileNet and core banking interfaces that hold up in production.
Quality & security
Adversarial testing, access controls and audit readiness.
Egypt
Cairo
القاهرةSaudi Arabia
Riyadh
الرياض
Contact us
Let's discuss your project
Tell us about the process you want to improve and the systems involved. We'll reply with a practical next step.
Emailinfo@medadsoft.com
OfficesCairo, Egypt · Riyadh, Saudi Arabia
What happens next
- We reply to arrange a short discovery call.
- We map your workflow and systems together.
- You receive a proposal with scope, plan and timeline.